Term and Conditions

Last updated: [Insert Date]

1. Who We Are

We’re Deals Dog Tug Toy Store, your trusted online retailer for quality dog toys, feeding solutions, and healthcare products. Our details:

• Business Name: Deals Dog Tug Toy Store
• Registered Address: 5 Plumstead Road, Norwich, GB NR6H 7RB
• Contact Email: [email protected]
• Website: www.dogtugtoy.com

2. Our Products

We offer a tail-wagging selection of:

• Interactive dog toys (tug toys, fetch toys, puzzle toys)
• Feeding solutions (bowls, automatic feeders, mats)
• Dog healthcare products (dental care, first aid, supplements)
• Nutrition (dry food, frozen/raw food, treats)

All product descriptions and prices are accurate at time of publication. We make every effort to display colors and features accurately, but monitor settings may vary.

3. Ordering Process

3.1 Placing Orders

Adding items to your cart doesn’t reserve them – items are only confirmed when you complete checkout. We’ll send an order confirmation email faster than a Jack Russell chases a ball!

3.2 Order Acceptance

We reserve the right to refuse any order, especially if:

• The item is unavailable
• We identify pricing errors (we’ll notify you if this occurs)
• We suspect fraudulent activity
• The delivery address is in an unsupported region

4. Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken immediately when you place your order. If paying by card, your card issuer may perform additional security checks.

5. Shipping & Delivery

5.1 Processing Time

We’re as quick as a Border Collie herding sheep! Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping (£12.95): via DHL/FedEx – 10-15 business days after dispatch
• Free Shipping: via EMS for orders over £50 – 15-25 business days after dispatch

We ship worldwide except to parts of Asia and remote areas. Delivery times are estimates, not guarantees.

5.3 Customs & Import Duties

International customers are responsible for any customs charges. We can’t control these fees and won’t refund them.

6. Returns & Refunds

6.1 Our Returns Promise

We stand behind our products like a loyal Labrador! You may return most items within 15 days of delivery for a full refund or exchange, provided they’re:

• In original condition
• With all tags attached
• In original packaging

6.2 Non-Returnable Items

For health and safety reasons, we can’t accept returns on:

• Used/opened Dog Dental Care products
• Opened Dog Health Supplements
• Frozen & Raw Dog Food (perishable items)
• Opened Dog Treats & Chews

6.3 Returns Process

1. Contact us within 15 days at [email protected]
2. Wait for our Return Authorization Number (RAN)
3. Package items securely with original packaging
4. Ship to our Norwich address using a trackable service

You’re responsible for return shipping costs unless the item is faulty or incorrect.

6.4 Refund Timeline

Once we receive your return:

• Processing: 2-3 business days
• Refund issued immediately after approval
• Funds appear in 3-10 business days depending on payment method

7. Your Responsibilities

As our valued customer, we ask you to:

• Provide accurate delivery information
• Check products upon arrival and report issues within 48 hours
• Use products as intended (no chewing by humans!)
• Supervise your dog with new toys, especially if they’re strong chewers
• Not resell our products commercially without permission

8. Intellectual Property

All content on our website (logos, text, images) belongs to us or our licensors. You may:

• View and print pages for personal use
• Share product links with fellow dog lovers

You may not:

• Copy or reproduce content without permission
• Use our branding for your own purposes
• Scrape or systematically collect data from our site

9. Liability Limitations

We’re responsible for providing quality products as described, but can’t be liable for:

• Indirect losses (like lost profits)
• Incorrect use of products
• Events beyond our reasonable control
• Customs delays or charges
• Normal wear and tear of products

Our total liability is limited to the purchase price of the product in question.

10. General Terms

10.1 Changes to These Terms

We may update these terms occasionally. The current version will always be on our website.

10.2 Governing Law

These terms are governed by English law. Any disputes will be handled in English courts.

10.3 Contact Us

Questions? Our friendly team is always happy to help at [email protected].