At Deals Dog Tug Toy Store, we want every tail to wag with happiness! If your pup isn’t completely satisfied with their new toys or accessories, our fuss-free returns process is here to help.

🚚 Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your pup’s goodies arrive safely.

Order Processing

We’re as quick as a Border Collie herding sheep! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery in 10-15 business days after dispatch
    • Trackable service with delivery updates
  • Free Shipping (orders over £50) – via EMS
    • Delivery in 15-25 business days after dispatch
🐶 Pup Tip: Want your goodies faster? Choose Standard Shipping for speedier delivery!

🔄 Our Returns Promise

We stand behind our products like a loyal Labrador stands by its human. You can return most items within 15 days of receiving your order for a full refund or exchange.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Dog Dental Care products (used or opened items)
  • Dog Health Supplements (once opened)
  • Frozen & Raw Dog Food (perishable items)
  • Any Dog Treats & Chews that have been opened

📦 How to Return an Item

Our returns process is simpler than teaching a Golden Retriever to fetch:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – we’ll email you a Return Authorization Number (RAN) and instructions within 24 hours
  3. Package Securely – include all original packaging and tags
  4. Ship It Back – send to our Norwich address using a trackable service (you’re responsible for return shipping costs)
  5. Get Refunded – once we receive and inspect your return
🐶 Pup Tip: All returned items must be in original, unused condition with tags still attached – just like you’d expect when buying new toys for your furry friend!

Return Request Template

Copy and paste this template into your email to make returns even easier:

Subject: Return Request for Order #[Your Order Number]

Dear Deals Dog Team,

I'd like to request a return for the following item(s) from order #[Your Order Number]:

Product Name: 
Reason for Return: 
Preferred Resolution: [Refund/Exchange - if exchange, please specify desired item]

I confirm the item(s) are in original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Number]

💰 Refund Timeline

Once we receive your return:

  • Processing: 2-3 business days to inspect the returned item
  • Refund Issued: Immediately after approval
  • Funds Appear: 3-10 business days depending on your payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days
    • PayPal: 3-5 business days

🔄 Exchanges

Need a different size or color? We’ll happily exchange your item if stock is available. Just note in your return request what you’d prefer instead. We’ll cover the shipping costs for your replacement item!

🐕 Important: For exchanges to different products, any price difference will be charged/refunded accordingly.

⚠️ Damaged or Wrong Items?

If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than your pup can say “walkies!” and cover all return shipping costs.

📫 Return Address

Send returns to:

Deals Dog Tug Toy Store – Returns
5 Plumstead Road
Norwich, GB NR6H 7RB
🌍 International Returns Note: Please mark the package as “Returned Goods” to avoid customs charges. We cannot refund original shipping costs or any customs/duties paid.

❓ Still have questions?

Our friendly team is always happy to help at [email protected].

Now go enjoy some quality playtime with your pup! 🐾

The Deals Dog Team